Staff

Staffing ratios and qualifications are governed by Statutory Requirements. It is the aim of our Centre to exceed these requirements and the staff are expected to attend professional in-service training or workshops for continued development.

High Professional Staff Ratio

You can be confident that your child is in trained, experienced hands. At Norwest Child Care Centre, we employ well above the standard level of trained and experienced staff.  We are already operating at the levels that are soon to become mandatory for other centres.

Whilst at the centre, you may see any of the following staff:

2 x Licensees / Owners:

           Nesha O'Neil

BA (Psyc & Engl), MA (Psyc), PG Cert Couns, MAPS - Registered Child Psychologist, Diploma in Childrens Services, PG Cert Special Education - Inclusive Support, JP


Ngaire Hutchinson 

B Comm & CA

1x brilliant Director:

Ashley Hochstetter - Dip Child Serv (& currently completing Bach Ed Early Childhood)

4 x Early Childhood Teachers - (Bachelor of Education in Early Childhood)

4 x Diploma in Childrens Services staff 

7 x Certificate III trained / Advanced Child Care Workers

3 x Child Care Assistants

4 x Trainees (studying Certificate III)

1 x fantastic Chef - Michele

1 x wonderful Administration Manager 

1 x Sports Coordinator - Ben 

What our parents say about our staff

These comments have been taken directly from our staff recognition forms and feedback from parents:

“staff training and seeing staff being promoted can only speak for itself. Happy staff create great morale and a ‘first class’  care centre.”

“I feel the staff personally take an interest in the children and their families, they go beyond their job requirements”

”The culture of the centre is great, there is a positive approach by staff, and consistency in policies across the centre”

“The staff at Norwest Child Care Centre are friendly and welcoming, willing to listen and communicate”

An employer of choice for child care professionals.

"A special acknowledgement to all the staff at Norwest Child Care Centre - what a fantastic team and a beautiful environment your all involved in. I had a wonderful time being part of your warm presence during my prac days. Thank you for your help."

Staff Training and Development

Norwest Child Care Centre is committed to ongoing staff development and training. Each staff member has a professional and personal development program which is reviewed / renewed every six months during our staff appraisal process.

We actively encourage staff to continue learning and developing, and have succession plans and programs in place. Our current staff turnover rates (17%) are well below the industry average (30-50%).

Norwest Continues to win awards for our outstanding staff management style:

NSW 2009/2010 Work Life Balance Award Winners

Winners Hills Excellence in Business Awards
Employer of Choice and Staff Development

Staff Training and Development

Winners Western Sydney Industry Awards
Leader in Business Practice - People Management, Learning and Development

We truly value our team and support them to do a fantastic job!

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